FAQs
Order Status & Tracking:
How will I know if my order has been placed successfully ?
You will receive an email and SMS confirmation from ATA once your order has been successfully placed. The mail will have all the details related to your order.
How do I check status of my order?
To check the status of your order, log into your account on the ATA website, and go to the My Orders section to get all the information.
Can I modify shipping address of my order after it has been placed?
The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse.
How can I track my order?
Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways -
- After you log in to your ATA account, go to the ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status.
- Please note that this link becomes valid only 24 hours after your order has been dispatched
How long will it take for my order to reach me?
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My order shows delivered but I have not recieved it?
Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to call us on +91-8818982555 or mail us at aarvietheatelier@gmail.com within 24 hours of the delivery intimation from our end.
We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.
Kindly note, any complaint raised after 24 hours of receiving the delivery intimation may not be considered.
I was not available to collect my order. Will the delivery be reattempted ?
Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team on +91-8818982555 so that we can attempt the delivery at a later date.Â
Shipping and delivery:
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Returns , Refund & Exchange Policy:
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Returns , Refund & Exchange Policy:
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Cancellation Policy:
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Product Condition & Product care:
Product Condition:
- Please be careful when trying on clothing, items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, scent or damage.
- Items should be returned in their original packaging with product tags attached.
- Majority of our items are fragile in their usage. These garments should be worn with care.
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Product Care:
- Please ensure that the first wash is 'Dry Clean' only.
- Heavy embroidered items can only be Dry Cleaned.
- More casual items should be washed separately in cold water and rinsed thoroughly.
- Please note that due to hand dyeing methods used the colors are not guaranteed.
- We cannot be liable for any damage to your garments due to not complying with the washing instructions given.
NOTE:Â It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, if in doubt Dry Clean.Â
For further details , head to our wash story :
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Still have a query , get in touch with our customer care team .
Simply mail us your queries at aarvietheatelier@gmail.com or WhatsApp your queries at +91- 8818982555Â
DISCLAIMER :Â For better experience and swift replies , please drop in your queries between 11AM to 7PM , (MONDAY to SATURDAY).
We are closed on Sundays. Any queries dropped on a Sunday , shall get a revert between Monday or a Tuesday.